Meet Chelsea Peters
Better systems start with understanding the work.
CNP CX Solutions helps businesses bring order to everyday operations and make better use of their data. From a spreadsheet that has become difficult to manage to a reporting process that takes too much time, the starting point is simple: understand the problem, then build something useful.
I bring five years of experience across leadership, call centers, analytics, and operations. I founded CNP CX Solutions to turn that experience into practical support for businesses.
I use Excel and Google Sheets for business reporting, SQL and Python for data cleanup and analysis, and Apps Script and JavaScript for spreadsheet automation. My background also includes workforce management and financial analysis.
My technical work includes advanced spreadsheet formulas, pivot tables, Power Query, and data modeling, along with dashboards built around clearly defined business metrics. I reconcile totals, flag exceptions, and test calculations so clients can understand the numbers they use. Documentation and clear update instructions help keep the work useful after handoff.
That perspective shapes my work today. I look beyond the numbers to understand how a business runs, where work gets stuck, and what would make the next decision easier.
Practical Support, Built Around You
You do not need to have the perfect dataset or know exactly what solution to ask for. I begin with your goals, the tools you already use, and the challenges taking up your time.
From there, I help organize information, improve reporting, simplify workflows, and explore operational questions. The aim is to leave you with a clearer picture of your business and a solution that fits the way you work.
A Thoughtful Approach to Every Project
Understand first. Listen to the people doing the work and define the problem before choosing a tool.
Make the information useful. Check the data, explain the findings in plain language, and be clear about what still needs investigation.
Build for everyday use. Create manageable systems with straightforward documentation and a clear handoff.
Based in Georgia, CNP CX Solutions works remotely with small businesses and service teams across the country.
Let’s Make Your Next Step Clearer.
Tell me what is taking more time than it should, what you are trying to understand, or what you would like to improve.